Deleting your account

You can close your JigjigaSale account at any time. This page explains how, and exactly what happens to your information when you do.

Closing your account in the app

1. Open the JigjigaSale app and sign in.
2. Go to Account → My account.
3. Scroll to Close account.
4. Enter your password to confirm.

Your account is closed straight away. There is no waiting period and no confirmation email to wait for.

If you cannot use the app

If you have lost access to your phone or can no longer sign in, email jigjigasale@gmail.com from the address on your account and ask us to close it. We will confirm your identity and close it for you within 30 days.

What is deleted

When your account is closed we permanently delete:

• Your sign-in details, including your email address and password
• Your name, phone number and delivery addresses
• Your profile picture
• Your saved items
• Your support conversation with us, including any voice notes
• Your notifications, and the record of which devices receive them

This cannot be undone. Signing up again later creates a completely new account, with no saved items, reward points or order history carried over.

What we keep, and why

We keep the records of orders you have already placed, including the name, phone number and delivery address given at the time of each order.

We are required to keep these as business and tax records, and we need them to settle any dispute, refund or delivery question about an order that has already happened. They are kept for as long as the law requires and are not used to contact you or to advertise to you.

Everything else is deleted.

Couriers and transport companies (JS Courier app)

If you deliver with us as a courier, or run a transport company, you can ask for your account to be deleted from inside the JS Courier app:

1. Open the JS Courier app and sign in.
2. Go to Profile.
3. Tap Delete my account, then Send request.

Your request goes to our staff, who reply in Help & support in the app. Before closing the account we settle anything still owed either way: cash you collected from customers, and earnings or payouts not yet paid to you. We then close the account and delete the personal details listed above, together with your driving licence, ID and trade licence images, your vehicle details and your payout details. For a transport company, your drivers’ access through your company ends too.

We keep the records of deliveries you made, as business and tax records, for as long as the law requires. They are not used to contact you.

If you applied to deliver with us and your application has not been approved yet, your account is an ordinary account: close it as described at the top of this page, or email us.

Selling and staff accounts

Seller and staff accounts cannot be closed from the app. These accounts are attached to a storefront, live products and money owed, so closing one is something we do together rather than at the press of a button.

If you sell with us and want to close your account, email jigjigasale@gmail.com and we will take you through it.

Questions

Email jigjigasale@gmail.com and we will answer. You can also read our privacy policy for more about how we handle your information.