Your satisfaction is important to us. This Refund & Returns Policy explains how returns, refunds, replacements and cancellations are handled on JigjigaSale. It forms part of our Terms & Conditions.
30-Day Return Guarantee
Most products purchased on JigjigaSale can be returned within 30 days after delivery if they meet our return conditions below.
Eligible for return
- Wrong item received
- Damaged during delivery
- Defective product
- Missing accessories or parts
- Product significantly different from its description
Not eligible
- Used or damaged by the customer
- Personal-care products
- Downloadable digital products
- Custom-made items
- Products returned without their original packaging
Return Process
- Request a return — log in to your account and submit a return request within the return period.
- Seller review — the seller reviews your request and may ask for photos or additional information.
- Return shipping — once approved, safely package the product and send it back following the provided instructions.
- Inspection — the returned item is inspected to verify its condition.
- Refund issued — approved refunds are processed using the original payment method whenever possible.
Refund Methods
- Original payment method — refunds are normally returned using the same method used during purchase.
- Store credit — where applicable, refunds may be issued as JigjigaSale account credit.
- Replacement — if available, customers may choose a replacement instead of a refund.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, customers should follow the normal return procedure above.
Marketplace Responsibility
JigjigaSale is an online marketplace connecting buyers and independent sellers. Individual sellers are responsible for fulfilling orders and honouring applicable return policies. JigjigaSale may assist in dispute resolution where necessary.
Need Assistance?
If you need help with a return or refund, our support team is ready to assist you.
- Email: admin@jigjigasale.com
- Phone: +251 915 393 831
- Address: Kebele 03, Woreda 3, Jigjiga, Somali Region, Ethiopia
Thank you for shopping at JigjigaSale — we are committed to a secure, transparent and reliable experience for every customer.