Your privacy matters to us. This Privacy Policy explains what information JigjigaSale (“we”, “us”) collects when you use our website, apps, and services (the “Platform”), how we use it, and the choices you have. By using JigjigaSale, you agree to the practices described here.
1. Information We Collect
We collect information you give us and information created when you use the Platform:
- Account information — your name, email address, phone number, and password when you register. If you sign in with Google, we receive your name, email, and profile basics from Google.
- Order and delivery information — the products you buy, your delivery address, phone number, and delivery notes so your order can reach you.
- Vendor and driver information — if you apply to sell or deliver, we collect business or vehicle details and identity documents (such as a national ID or licence) needed to verify you.
- Payment information — where you pay by Cash on Delivery, payment is handled in person by the courier, so we do not store card details. If we add online payments, they are processed by a secure payment provider.
- Usage and device information — basic technical data such as your device type, browser, and pages viewed, used to keep the Platform working and secure.
2. How We Use Your Information
- To create and manage your account and let you buy, sell, or deliver.
- To process, deliver, and track your orders, including sharing what a courier needs to reach you.
- To provide customer support and respond to your messages.
- To keep the Platform safe — preventing fraud, abuse, and unauthorized access.
- To improve our services and, where you allow it, send you updates or offers.
- To meet legal and regulatory obligations.
3. How We Share Information
We do not sell your personal information. We share it only as needed to run the marketplace:
- With Vendors — the information required to fulfil an order you place (such as your name, delivery area, and contact for delivery).
- With couriers/drivers — your delivery address and phone number so your order can be delivered.
- With service providers — trusted partners who help us run the Platform (such as hosting or messaging), under confidentiality obligations.
- For legal reasons — where required by law, or to protect the rights, safety, and property of JigjigaSale, our users, or the public.
4. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember your language and cart, and understand how the Platform is used. You can control cookies through your browser settings, though some features may not work correctly without them.
5. Data Retention
We keep your information for as long as your account is active or as needed to provide our services, resolve disputes, and meet legal, accounting, or reporting requirements. When information is no longer needed, we take reasonable steps to delete or anonymise it.
6. Security
We use reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your password confidential and contact us if you believe your account has been compromised.
7. Your Rights and Choices
You can access and update most of your account information at any time from your profile. You may also ask us to correct or delete your personal information, or to stop sending you marketing messages, by contacting us. We will respond in line with applicable law. Some information may need to be retained for legal or operational reasons.
8. Children’s Privacy
JigjigaSale is not intended for anyone under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Third-Party Links
The Platform may contain links to other websites or services we do not control. This Privacy Policy does not apply to them, and we encourage you to read their privacy policies.
10. The JigjigaSale Mobile App
The JigjigaSale Android app collects the same information as the website, described above, and a few things that only apply on a phone. It does not collect anything for advertising, and it contains no advertising or analytics trackers.
- Notification token — when you allow notifications, your device is given an anonymous token by Google’s Firebase Cloud Messaging, and we store it so we can tell you when your payment is confirmed, when your order is on its way, and when support replies to you. It identifies the device, not you personally. Turning notifications off in your phone’s settings, or signing out, stops us using it.
- Profile picture — optional. If you choose one, you pick a single image using your phone’s own photo picker. The app never browses your gallery and asks for no storage permission.
- Payment receipt — optional. When you pay by eBirr or CBE Birr you may attach a screenshot of your transfer so our staff can match the payment to your order faster. These images are stored privately, are visible only to staff handling that order, and are not published anywhere.
- Voice notes — optional. In the support chat you can record a voice message instead of typing one. Recording starts only when you tap the microphone and stops when you tap it again; nothing is recorded in the background. The recording is sent to our support team, stored privately, heard only by the staff answering your conversation, and deleted when you close your account.
- The number you paid from — if you tell us which phone number you sent a transfer from, we keep it with that order so the payment can be traced. It is stored on the order, not as a saved payment method, and the app does not keep your payment details for reuse.
The app asks for three permissions: internet access, permission to show notifications, and the microphone. The microphone is requested only the first time you tap the record button in the support chat, and is used only while you are recording a voice note. The app does not request access to your location, contacts, camera roll or files.
Signing in with Google
If you sign in with Google, Google tells us your name, email address and profile picture so we can create or find your account. We do not receive your Google password, and we cannot see anything else in your Google account.
Closing your account from the app
You can close your account at any time from Account → My account → Close account. Doing so permanently deletes your sign-in details, your name, phone number and addresses, your profile picture, your saved items, your support conversation including any voice notes, your notifications and every device token we hold for you.
We keep the records of orders you have already placed, including the name, phone number and delivery address given at the time of each order. We are required to hold these as business and tax records and we need them to settle any dispute, refund or delivery question about a past order. They are not used to contact you or to advertise to you.
Full details, including what to do if you can no longer sign in, are on our account deletion page. Seller, delivery driver and staff accounts cannot be closed from the app, because they are attached to a storefront, deliveries in progress and money owed; email us and we will do it with you.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Significant changes may be highlighted on the Platform.
12. Contact Us
If you have questions or requests about your privacy, please reach us through our Contact page or by email at jigjigasale@gmail.com.